Information

No1 Lounges Terms of Entry

No1 Lounges Terms of Entry & Lounge Etiquette

We aim to create a tranquil pre-flight departure experience for everyone, but we need your help to do this. Find out more about the No1 Lounges entry terms and conditions and lounge etiquette here.

Creating a place of sanctuary for every guest to enjoy...

We strive to make our lounges a relaxing environment for all, with this comes the responsibility to ensure our lounges remain an environment our guests want to spend time in and our team can work safely within. We reserve the right to refuse access or service to any guests who are abusive towards our team members, this includes but is not limited to using aggressive or offensive language, raising your voice, ignoring our team member’s instructions or filming our team members without their prior consent.

We welcome all passengers, whatever their reason for travel, so we must stress the importance of respecting other guests. Please keep noise to a minimum, everyone in the lounge should be able to enjoy a conversation with their travel companions without having to raise their voices. Our lounges do not specifically cater for children, so please make sure that you bring activities that will keep the little ones occupied during your visit.

We don’t employ arbitrary limits on consumption, however we do have a responsibility to ensure guests are fit to fly. If you appear intoxicated, you'll be refused entry to your flight. We will not hesitate to refuse service to any guests or groups that appear to be consuming alcohol in an excessive manner or are acting in a way that is compromising the lounge experience for others or has the potential to cause problems for our staff. If required, our team will enlist the help of airport security or police to enforce this rule.

Furthermore, our dress code stipulates that we reserve the right to refuse admission to anyone wearing clothing which we deem to be unsuitable. This includes themed or fancy dress outfits, clothes with slogans that may cause offence, sports shirts, beach flip flops, vests, and clothing that exposes midriffs or upper thighs. We will not hesitate to enforce this entry requirement. 

Guests who do not adhere to our lounge's terms of entry, relating to disruptive behaviour, dress code, consumption of alcohol and treatment of staff will be refused entry and/or may be asked to leave the lounge, without a refund. 

If this information is not in line with your expectations, we ask that you get in touch with the retailer you booked your visit with to arrange a full refund ahead of your booking.

FIT2FLY - No1 Lounges Fit2Fly Policy

As a responsible purveyor of alcohol within the airport, and due to a rise in the number of alcohol related incidents, our lounges operate a Fit2Fly policy which is intended to highlight alcohol consumption within the airport.

Under UK and European Laws, it is an offence to board an aircraft whilst appearing to be drunk.

While we want you to enjoy your stay in the lounge, we also want to do our best to ensure that you avoid any potential issues regarding the boarding of your flight. Therefore, our staff will adhere to the following guidelines to make sure that not just your lounge stay, but also your holiday or business trip gets off to a great start. The safety of our staff and guests is our priority and as such, we reserve the right to eject any guests from the lounge whose behaviour under the influence of alcohol may compromise the safety of others, forfeiting any reimbursement. We reserve the right to refuse alcohol to any guest that appears to be drunk, who fails to show adequate identification when asked to prove age or any guest whose behaviour is inappropriate. By entering our lounges, you are agreeing to this policy. Our staff monitor alcohol consumption and will politely advise any guest of this policy and the law if they believe the levels of consumption may pose a threat to travel plans.

The FIT2FLY scheme explained:

Enjoy a drink whilst you wait for your flight.

On your second drink, we ask all guests to be mindful of their alcohol consumption.

On your third drink, staff may remind guests of the law surrounding boarding on aircraft whilst appearing to be drunk.